PosiGen Customer Help Center
Who Is SunStrong Management?
SunStrong Management is a full-service asset manager dedicated to the renewable-energy sector. Led by seasoned industry veterans, SunStrong specializes in the management of existing residential solar portfolios, including leases, loans, and power-purchase agreements.
SunStrong provides comprehensive services such as operations & maintenance, billing & collections, and investor engagement, ensuring a stable, customer-first approach for every household they serve.
What This Means for PosiGen Customers
If your account has transitioned to SunStrong, you will receive ongoing communications outlining next steps for maintaining your solar service, billing, and account access.
SunStrong’s mission is to provide:
- Reliable service for your solar and storage systems
- Transparent, timely communication about your account
- Minimal disruption to your existing billing and performance tracking
Your payment arrangements remain the same. Please continue to make payments as usual until you receive updated instructions directly from SunStrong.
Do You Have Questions About the Transition?
Who is managing my account now?
SunStrong Management has assumed customer-facing responsibilities for accounts for specific investor groups, including system maintenance, billing operations and customer service.
Will my payments or contract terms change?
No. You should continue your payments as usual. There will be no changes to your existing financing agreement terms, aside from any previously expected escalators noted in your contract and/or applicable sales tax.
What if my system is still being installed and not yet operational?
We understand the need to get your system up and running as quickly as possible. At this time, we are still pending decisions related to the bankruptcy and we will have more information soon. Please check back here for updates.
How will I report service issues?
We are actively working to establish a new online service portal for inquiries.
If you have an urgent or time sensitive need, please submit an inquiry via General Customer Service Inquiry
Not finding what you’re looking for? Contact us!
We appreciate your continued patience as we work through this transition and expand our ability to respond to inquiries. We remain committed to providing timely and transparent communication regarding all updates and changes as they occur.
Thank you again for your trust during this time.
SunStrong Management