If you are having trouble logging into your SunStrong Connect account, work through the steps below in order. Most issues are resolved by step 1 or 2.
- Confirm your mobile app is the latest version by going to the app store, searching for "SunStrong Connect" — if it’s an option, click the "update" button.
- If you forgot your password, reset your password by clicking the "Forgot Password" option on the mobile app login screen and following the steps.
- If you do not receive an email to reset your password, you may have signed up with a different email address. Please try another email to reset your password.
- If you have never used the app, no longer have access to the email associated with your account or run into other issues, please contact us and include your name, service address, your device serial number, and the email(s) you think may have been previously associated with your account. The serial number can usually be found inside the gray cover and/or at the bottom of the device.