Subscription Cancellation
You may cancel your premium monitoring subscription at any time by:
- Using the subscription page and cancel button on the SunStrong Connect app
- Submitting a support request
Your cancellation will take effect at the end of your current billing period. You will continue to have access to premium features until that date.
Refunds
Monthly Subscriptions:
- No refunds are provided for monthly subscriptions except in cases of software-specific issues
- Cancellations take effect at the end of the current monthly billing cycle
Annual Subscriptions:
- Refunds for annual subscriptions may be provided on a prorated basis if you cancel within the first 30 days of your subscription period
- After 30 days, no refunds will be issued except in cases of software-specific issues
- If eligible for refund, you will retain access to premium features until the end of your annual subscription period
Software Issues:
- Refunds may be issued at our discretion when service disruptions are caused by software-specific problems on our end
- Such refunds will be evaluated on a case-by-case basis
What Happens After Cancellation
When your premium subscription ends, you will:
- Keep access to basic features including WiFi management, firmware updates, and real-time system monitoring
- Lose access to premium features including historical data, analytics, panel-level monitoring, and monthly reports
Important Notes
- Lease customers continue to receive full monitoring access at no additional cost and are not subject to this policy
- Refunds will be processed using the original payment method within 5-7 business days